1. Introduction
DermaNu Laser and Aesthetics (Pty) Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website[cite: 1].
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and interact with https://dermanuaesthetics.co.za/ (the “Website”), in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”)[cite: 1].
2. Information We Collect via the Website
We collect personal information directly from you when you submit enquiry forms or interact with our online services[cite: 1].
2.1 Information You Actively Provide
When you complete an enquiry form, contact request, or appointment booking form on our Website, we may collect:
- Full name
- Contact details (email address and phone number)
- General message contents or treatment interest preferences
2.2 Automatically Collected Information
When you navigate our Website, we may automatically collect standard technical browsing data, including:
- IP addresses, browser types, operating systems, and device specifications
- Pages visited, time spent on the site, and referral links
3. Purpose of Processing Website Data
Personal information submitted through our Website is processed exclusively for the following purposes[cite: 1]:
- Responding to your online queries, service requests, and general enquiries[cite: 1].
- Managing and scheduling appointment requests[cite: 1].
- Improving Website performance, administrative functionality, and user experience.
- Complying with applicable legal and regulatory duties[cite: 1].
4. Scope of this Policy (Website Use Only)
This Privacy Policy applies solely to information collected online through your usage of this Website.
Once your enquiry or booking form has been submitted, any subsequent personal information, consultation records, clinical notes, treatment history, or payment details collected off-site (whether via direct communication, electronic correspondence, or during in-person consultations) are governed separately by our internal POPIA framework and client record management policies[cite: 1].
5. Cookies and Web Analytics
Our Website utilizes cookies and similar web tracking tools to monitor traffic patterns, optimize performance, and ensure smooth functionality.
- Essential Cookies: Necessary for basic website operations and security features.
- Analytical / Performance Cookies: Help us evaluate visitor interactions so we can continuously refine site usability.
You can manage or disable cookie settings via your web browser preferences at any time.
6. Data Storage & Third-Party Service Providers
We do not sell, rent, or trade your personal information. Website enquiries and digital submissions may be transmitted via or stored with reputable third-party operators acting on our behalf, including:
- Website Hosting Providers: Secure server infrastructure maintaining website operational integrity.
- Cloud Infrastructure Services: Encrypted cloud backup systems (e.g., Google Drive) utilized for secure data transmission and administrative backup[cite: 1].
All operators handling data on our behalf are bound by appropriate confidentiality and security standards consistent with POPIA Section 72 equivalent provisions[cite: 1].
7. Your Statutory Rights Under POPIA
As a data subject under POPIA, you retain the right to[cite: 1]:
- Request Access: Ask whether we hold personal information collected via the Website and request copies of those records[cite: 1].
- Request Correction or Deletion: Ask us to rectify inaccurate data or destroy online form submission records where legally permissible[cite: 1].
- Object to Processing: Object to the processing of your personal information on reasonable grounds, subject to statutory exceptions.
- Lodge a Complaint: Contact the Information Regulator if you believe your personal data rights under POPIA have been infringed.
8. Contact Details & Information Officer
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or need to contact our designated Information Officer, please use the details below[cite: 1]:
- Company: DermaNu Laser and Aesthetics (Pty) Ltd[cite: 1]
- Information Officer: Stacey Munro (Director)[cite: 1]
- Email: stacey@dermanuaesthetics.co.za[cite: 1]
- Telephone: +27 76 030 8334[cite: 1]
- Primary Operational Address: 11 Hans Schoeman Street, Malanshof, Randburg, Gauteng[cite: 1]
9. Complaints to the Information Regulator
If you are unsatisfied with how we address your data protection enquiries, you retain the right to submit a complaint directly to the Information Regulator[cite: 1]:
The Information Regulator (South Africa)
JD House, 27 Stiemans Street, Braamfontein, Johannesburg, 2001
Email: POPIAComplaints@inforegulator.org.za / enquiries@inforegulator.org.za
Website: https://inforegulator.org.za/